How It Works

Getting started shouldn't feel overwhelming. Whether you need support now or are planning ahead, our simple, supportive process helps you understand your options and move forward with confidence.

Next Steps

Four simple steps to get started

1

Let's Chat

It starts with a relaxed, no obligation conversation. We'll listen to your situation, answer your questions and talk through what support might be right for you or your loved one. No pressure - just honest advice and guidance.

20–30 minutes No obligation
2

Getting to Know You

If you decide to move forward, we'll visit you at home to understand your family's situation, answer any remaining questions and discuss the support that would make everyday life easier. Together, we'll create a personalised care plan before recommending the caregiver best suited to your loved one's needs.

Usually within 2–3 days
3

Thoughtful Matching

We carefully match your loved one with a caregiver whose personality, experience, language and cultural background are the right fit. We also consider shared interests and preferences to help build trust, comfort and a genuine connection. If the match doesn't feel right, we'll work with you to find someone who does.

Police checked Reference checked First Aid trained
4

Ongoing Support

As your loved one's needs change, we're here to adapt with you. We keep in touch, review support regularly and make changes whenever needed. You're never navigating things alone - we're always just a phone call away.

Regular reviews Here when you need us
Understanding Costs

Choosing care is an important decision, and understanding the cost is part of that.

Our pricing is simple and straightforward.

Get in touch and we'll send you our current rates, talk through the costs and answer any questions, with no obligation to proceeed.

  • Simple, straightforward pricing
  • Costs explained upfront
  • Flexible support options
  • Many of our clients receive funded support arranged through NASC, with Haven Care providing additional private support when needed.
Let's Chat
Need to arrange care?

We can often arrange care at short notice. Every new care arrangement begins with a thorough in-home assessment before care get underway.

Let's find the right support, together

Every family's situation is different. We'd love to learn more about yours and talk through how we may be able to help.